When you have completed a commission request for a brand representative, the item is available in your portfolio. These items are available to sell to customers at your boutique. You cannot sell items you design for yourself via the second floor of your boutique and these can only be worn on your character or on mannequins at the Caprice Chalet.
The customer will usually talk about how they have heard rumours that you have designed a certain item, i.e. bag, shoes or dress. They will request to take a look at the item and the game will bring up the outfit selection screen like normal.
Custom design items appear with a shape around them and are found at the beginning of each clothing item section. The item does not need to exactly match the customers personal style and they will often purchase items that don't match their outfit at all. Select the item to show the customer.
If the customer is pleased with the item you have shown them (which is most of the time with these requests), they will purchase the item.
The tricky part about these requests is that you may have deleted the item the customer is looking for from your Designer Portfolio as there is only so much space to store designs. You can reject customer requests for designer items if you do not have the item available. For example, this customer was requesting to look at a customer outer which unfortunately I had deleted from my stock and portfolio to make room for other items and designs. You can either reject the customer request straight away when they ask if you are sure you don't have that item in stock or when you are in the outfit selection screen.
The other thing with these types of requests is that customers will reject the item if they already own it. This happens often as you lose track of what items you have sold to customers before especially if a customer item has been in your inventory for a long time.
Here are some examples of customers wearing designer items, mainly ones that don't match at all.
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| This customer wore the design t-shirt under that original t-shirt. |
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| The raindrop leggings do not match this outfit at all. |
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| A perfect example of how designer items do not match the customer's original outfit. |
For guides on designer commission requests, please refer to the following guides:
I always get surprised when they reject an outfit or item. It's almost always because they own the item already and sometimes I feel scared
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